Areas We Cover

Our area runs from Cannock in the north to Stourbridge in the south, with Wolverhampton at its heart. It takes in Black Country towns such as Dudley, Walsall, Bilston, Tipton and Wednesbury. It also covers the leafy west of the city, including Tettenhall and the village of Codsall. Each town page explains the local homes and drains, since knowing them helps you understand the problem.

Because homes differ from town to town, so do their problems. For example, old clay drains behind Victorian terraces in Walsall block in different ways from plastic pipes on a newer Cannock estate. However, the way to get help is the same everywhere. You send one request, and we pass it to an engineer who covers your street.

Who looks after which pipes

Severn Trent runs the public sewers across our whole area. Since October 2011, it has also looked after most shared lateral drains in England, as Citizens Advice explains. So if a drain you share with neighbours blocks, report it to Severn Trent first. However, the drains inside your boundary that only serve your home are yours.

Water supply works differently. South Staffs Water supplies towns such as Walsall, Dudley, Cannock, Tipton and Wednesbury, while other parts of the area have a different supplier. Your water bill shows which company serves your home. For leaks in the street, contact your water supplier, while leaks inside your home need a plumber.